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FAQs
We are always here to help! Whether you have a question or just want to chat about one of our items, we are available every day of the week.
Our Opening Hours:
Monday to Friday: 9:00AM - 10:00PM
Saturday: 10:00AM - 6:00PM
Sunday: 10:00AM - 6:00PM
We do our best to get back to you within 48 hours, but we always strive to respond as quickly as we can.
We want you to love our products as much as we do. If for any reason it’s not quite right, you can return it within 30 days of receiving it. Just send us an email, and we’ll take care of everything.
We aim to make your shopping experience as seamless as possible by offering a variety of secure payment methods. At Mason Avenue, you can pay using:
- Credit Cards: Visa, Mastercard, American Express, and Discover.
- PayPal: For fast and secure checkouts.
- Apple Pay & Google Pay: Convenient mobile payment options.
- Shop Pay: For quick and easy purchases.
All transactions are encrypted to ensure your payment details are safe and secure.
If you encounter any issues during checkout, feel free to contact us at ✉ info@mason-avenue.com for assistance.
Yes, we cover the shipping costs on every order, with no minimum order quantity required. Your items will be delivered to your door at no extra charge.
Orders will always be shipped the next business day when in stock. Immediately upon placing an order, the available stock is reserved for you. For further details regarding delivery, please refer to our shipping policy.
We collaborate closely with FedEx, Canada Post, and other trusted partners to ensure fast and secure delivery of all orders. This enables us to offer free shipping with reliable tracking numbers so you can easily stay informed about your order's status.